Write Companies – Cliff Bar Story
Ever been disappointed in a purchase?
My wife, Ann, regularly buys Cliff Bars. Recently she discovered numerous bars that were abnormally small. Instead of returning them to the retailer, she went directly to Cliff Bars. Ann mailed an unopened bar to customer service. She enclosed a letter explaining that we’re regular customers, but this last box failed her expectations. A month later, she received a letter of appreciation along with a box of bars.
It’s not the first time she’s addressed a company when products weren’t up to par. She expects businesses she supports to hold to high standards. She treats them as Paul said in Colossians 3: with compassion, kindness, and patience, and they reward her.
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