What’s a Chargeback?

Have you ever pursued a chargeback?

If you have a credit card, chances are you’ve had to dispute a charge. Maybe an item you ordered arrived damaged and the retailer won’t take it back. Perhaps you were charged twice for a purchase or you ordered something and never received it. When this happens, you may need to pursue a chargeback on your credit card. So, how does a chargeback differ from a refund? A refund comes directly from the retailer. Sometimes a receipt is needed to secure it. Some retailers only offer store credit. Regardless, retailers handle refunds. 

Now a chargeback occurs when you contact your credit card issuer about a charge. They’ll investigate it and temporarily refund you the money while determining who’s responsible for the transaction. Merchants can ignore, accept or dispute chargebacks, so it may take time to settle. In some cases, they’ll want to see receipts or communication between you and the retailer. Be patient while the company works for you. Temporary credit will remain on your account if you win the dispute; otherwise, the purchase will be reinstated back on your account. Now whenever you deal with these kinds of issues, conduct yourself in a God-glorifying manner. Do not let fear or frustration control your communication. As Jesus said, “Do to others what you would have them do to you.” (Matthew 7:12)

Now, this is a great time to join in our ministry. Between now and December 31, the impact of every gift to Crown will be doubled through our Matching Challenge, and you’ll be able to pre-order my newest book Freedom from Poverty and Riches. It’s the remarkable Story of Crown’s mission to spread financial freedom across the world. I’d love to send you a copy as soon as it becomes available. Visit crown.org to give and request your copy today.