Headquarters: Job Openings

POSITION: Unified Communications Specialist    

JOB SUMMARY :
Based in the Crown Financial Ministries home office located in Gainesville, Georgia, the Unified Communications (UC) Specialist will participate in the planning and implementation of projects that will enhance the messaging environment including videoconferencing and VOIP for multisite locations. Join the Crown technology group in this full-time, 40-hour per week position.

ESSENTIAL JOB FUNCTIONS:

• Testing, implementing, installation, and documentation of various platforms including: PBX, IVR, Reporting and VOIP
• Ongoing support of call center technology and integrated systems
• Create PL/SQL queries for troubleshooting and reporting
• Plan rollout activities, procedures, and policies for repeatable practices
• Document deployment techniques for rolling out and supporting current and future technologies
• Assist with various projects as needed

MINIMUM REQUIREMENTS:

• Exchange 2003 (knowledge of 2007)
• Exchange ActiveSync
• Strong interpersonal as well as written and verbal communication skills
• Strong customer service skills
• Working knowledge of communication technologies such as: TCP/IP, Ethernet, QOS, VOIP, and telephony
• Possess understanding of LAN/WAN architectures
• Experience with router configurations, voice mail, unified messaging, ACE and IVR systems
• Intimate with care and feeding of mission-critical telecom facilities, and mobile communications (cell phones and PDA?s)

ABILITIES REQUIRED:

• Detail-oriented, good analytical and troubleshooting skills, organized and methodical
• Physical abilities to perform the essential functions of the position
• Mature Christian

Candidates should live within driving distance of Gainesville, Georgia. To apply, please forward a cover letter addressing specific experience related to the requirements of this position along with a current résumé to careers@crown.org with a subject line of Unified Communication Specialist.

Ministry Development Representative

Job Summary
Primarily responsible for developing high-quality relationships with individuals who have a heart for seeing lives transformed through the Crown mission and who have the potential to support the ministry financially.  Initiate new relationships and maintain on-going ones with small to medium-sized donors through new contacts and consistent support and communication.

Essential Job Functions

• Develop long-range and short-range plans for donor interaction in the small to medium donor range
• Set appointments, call and meet donors and provide effective education and communication regarding Crown?s mission and on-going activities
• Follow up with thank you acknowledgements and provide information for donors on the progress of general or specific Crown activities of interest to them
• Develop and maintain expertise in effective donor relationships
• Work closely with Advancement staff and pertinent leadership to build the donor base and provide outstanding service to donors
• Assist in planning, execution and follow-up of donor events that inform and educate donors, giving them an opportunity to participate with Crown

Minimum Requirements

• Demonstrated competencies in the development of high-quality constituent relationships and consistent, effective communication
• Ability to manage relationships with a portfolio of constituents
• Ability to work independently, planning and executing duties with minimal direct supervision
• Experience in positions with accountability for both result-oriented and process-oriented goals
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Proficiency using a computer and general office equipment
• Mature relationship with Christ
• 3-5 years experience preferred in development with non-profit
  organizations

To apply, please forward a resume to careers@crown.org or by U.S. mail to Margie Fitzpatrick, Crown Financial Ministries, 601 Broad Street SE, Gainesville GA 30501:

* A cover letter addressing specific experience related to the requirements of this position along with
* A current résumé

Accounting Manager

Come join the Finance team at Crown Financial Ministries' headquarters located in Gainesville, GA. The Accounting Manager position is a full-time position and is responsible for accounting operations.

Essential Job Functions

• Responsible for accounting operations including general ledger, budgets, financial reporting, supervision of these functions
• Perform daily and monthly closing procedures
• Prepare monthly financial statements and various detailed analyses
• Develop work flow/procedures and ensure compliance with internal controls
• Other duties may be assigned to meet business needs

Minimum Requirements

• Must be a Christian
• BS degree in accounting
• Three to ten years experience in all aspects of accounting
• Strong leadership skills
• Exceptional analytical and problem solving skills
• Ability to work and interact with co-workers located around the world
• Exceptional written and oral communication skills
• Proficient knowledge of Microsoft Office (Excel, PowerPoint and Word)
• Nonprofit accounting experience desired
• Experience with enterprise solutions systems

Candidates should live within driving distance of Gainesville, GA. To apply, please forward a resume to careers@crown.org or by U.S. mail to Margie Fitzpatrick, Crown Financial Ministries, 601 Broad Street SE, Gainesville GA 30501:

• A cover letter addressing specific experience related to the requirements of this position and salary needs along with
• A current resumé

POSITION: CRM Strategist    

JOB SUMMARY :
Based in the Crown Financial Ministries home office located in Gainesville, Georgia, the CRM Strategist Provides a key role in contributing to constituent process improvement and retention programs. Provides data & analysis to support the development of constituent saturation (knowledge, engagement & expansion). Works closely with the VP - Constituent Data Management to perform key analysis. CRM - Provides constituent segment management with the goal of inspiring constituent loyalty (retention & value-added services) to provide overall improved growth. Assists with the efforts to understand the distinct and evolving needs of key constituent segments, uncovering compelling relevant information through research data methods, analytics, and market applications. Analyzes data to determine the most effective points of interaction to drive loyalty and effectiveness. Data Standardization ? Assists with the developmental efforts of ensuring data quality & integrity. Works with key subject matter experts and other team members to ensure the correct business & data processes are in place. Develops communication, training and delivery of new processes. Facilitates and assists individual ministry divisions with determining key constituent focused metrics and applying constituent reporting from ministry?s database to achieve goals

ESSENTIAL JOB FUNCTIONS:

• Manages CRM constituent flow including analysis, mapping, opportunity management, account and activity management, hierarchy, analytics, reporting and forecasting.
• Assists other areas with leveraging the power of CRM tools for planning, managing and measuring results, including processes and consistency, and data integrity.
• Manages the tracking and reporting of key data components, productivity metrics and constituent related statistics.
• Enhances ministry-wide constituent focus by continuously improving the constituent profile and segmentation understanding;
• Assists with determining and directing business processes throughout the ministry to ensure quality of ministry?s constituent data and conducts root-cause analysis of problem areas.
• Optimizes and applies database and quantitative analytical knowledge to leverage database information to provide operational decision-making and business process management to support key function areas including: Constituent Marketing, Product Marketing, and Donor Services and other Ministry Divisions.
• Using analytical ability to identify solutions, and high level leadership to develop technology plans in order to identify, pursue and influence opportunities to use technology to help reduce costs, improve service, build relationships or gain successful constituent growth.
• Provides leadership to staff members and oversees project teams to establish timelines, milestones, and maintains accountability with project team members.
• Works with appropriate Crown staff and departments to integrate with overall Crown strategies.
• Interacts with internal departments to coordinate efforts and accomplish ministry goals.
• Conducts other duties as requested.

JOB REQUIREMENTS:

• Mature relationship with Christ
• Ability to develop strategic plans based on data analysis
• Outstanding analytical skills, ability to utilize analytical tools, report writing abilities
• Understanding of complex data management/operation environment
• Understanding of business and related functions to be supported
• Project management experience
• Management and leadership skills
• Above average technical aptitude
• Ability to assess and scope projects considering resource requirements, logistics and capabilities
• Demonstrated written and oral communication skills (succinctly and effectively communicate ideas, questions, and instructions to direct reports, peers and upper management)
• Bachelors degree or equivalent work experience
• 8-10 years of analytical experience
• Strong relationship building/networking skills
• Ability to interface with management and cross functional teams to meet objectives
• Familiar with all ministry operations

ABILITIES REQUIRED:

• Initiator
• Flexible
• Above average verbal and written communication skills
• Ability to think logically and make sound decisions
• Above average computer skills to research and process problems
• Ability to research, analyze data and solve problems
• Comprehensive ability

Candidates should live within driving distance of Gainesville, Georgia. To apply, please forward a cover letter addressing specific experience related to the requirements of this position along with a current résumé to careers@crown.org with a subject line of CRM Strategist.